Lloyds TSB Bank Plc
Financial Ombudsman decision DRN8518598 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
committed acts and omissions that amounted to maladministration when it closed the company’s accountsAccount closed or refused
G complains that Lloyds TSB Bank Plc wrongly applied interest and charges to its current accountCharges and fees
Rules cited
FCA BCOBS (Banking Conduct of Business), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8518598.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.