Bank of Scotland Plc

Financial Ombudsman decision DRN8387740 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

BoS has also looked at some of the fees that were added to the account. It’s decided to refund seven arrears management fees and two field agent fees, so the outstanding balance has been reduced by £332.40.Charges and fees

Miss S and Mr S have complained that Bank of Scotland plc (“BoS”) didn’t give them enough notice before taking possession of their property. They also say that BoS didn’t sell the property for the right price, leaving a shortfall which should be written off.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8387740.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.