Barclays Bank Plc
Financial Ombudsman decision DRN8376180 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,548redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
Mr L has complained that Barclays Bank Plc did not refund him for ATM withdrawals totalling £9,717, which he did not make or authorise.Unauthorised transaction
He also incurred fees because of these transactions, and would like these to be refunded too.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8376180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.