Lloyds Bank PLC

Financial Ombudsman decision DRN8353762 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr T complains that Lloyds Bank plc won’t investigate or refund some transactions on his account that he says he didn’t make.Unauthorised transaction

It was also entitled to take the decision to close Mr T’s account and had given the correct amount of notice before doing so.Account closed or refused

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8353762.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.