Bank of Scotland Plc

Financial Ombudsman decision DRN8218739 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mrs B complains that Bank of Scotland plc, trading as Halifax is unfairly pursuing her for a debt on a joint account that she didn’t open.Unauthorised transaction

She says she’s not used the account t and would like Halifax to remove her details from it and stop asking her to repay the balance.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8218739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.