Bank of Scotland Plc

Financial Ombudsman decision DRN7714344 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Mon Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Halifax also reviewed the fees charged and refunded £42.04 to the mortgage account, which included interest.Charges and fees

Mrs H and Ms W complain that Bank of Scotland Plc trading as Halifax (“Halifax”) has sent statements which are incorrect and broken its side of a repayment plan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7714344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.