Barclays Bank Plc
Financial Ombudsman decision DRN7631902 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees, Interest and rates, Credit file reporting, Service failure
In the Ombudsman’s words
Barclays withdrew the mortgage current account (MCA) facilityAccount closed or refused
applied arrears to their accountCharges and fees
failed to reduce their monthly payments following a reduction in interest ratesInterest and rates
the impact on their credit recordCredit file reporting
failings in Barclays’ customer serviceService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7631902.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.