Bank of Scotland Plc

Financial Ombudsman decision DRN7629799 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

it should not be entitled to arrears management fees. It has refunded these and the interest on them.Charges and fees

Miss A complains that Bank of Scotland Plc trading as Halifax made a series of administrative errors in handling her mortgage accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7629799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.