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Southern Pacific Mortgage Limited

Financial Ombudsman decision DRN7611372 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr F also complains that LIBOR wasn’t properly explained to him when he took out the mortgage, and about direct debit fees.Charges and fees

Mr F complains that Southern Pacific Mortgage Limited (SPML) has unreasonably paid charges claimed by his freeholder’s agents when he had told SPML there was a dispute.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7611372.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.