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Southern Pacific Mortgage Limited
Legal entity: Southern Pacific Mortgage Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 03266119, incorporated October 1996
47banking decisions
46.8%uphold rate
25not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 47 | 46.8% |
| Payment protection insurance | 2 | — |
| Insurance (excluding PPI) | 1 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Charges and fees | 25 | 13 | 52.0% |
| Mortgage administration | 23 | 9 | 39.1% |
| Treatment in financial difficulty | 11 | 7 | 63.6% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.