Bank of Scotland Plc

Financial Ombudsman decision DRN7399252 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Nor has it refunded money that she may have been overcharged as a consequence of such manipulation.Charges and fees

This complaint is about a mortgage Mrs J holds with Bank of Scotland plc trading as Halifax.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7399252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.