Bank of Scotland Plc

Financial Ombudsman decision DRN7195791 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

increased his overdraft limit without his agreementUnauthorised transaction

Mr D complains that Bank of Scotland plc, trading as Halifax, did not close his account when requestedAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7195791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.