Barclays Bank Plc
Financial Ombudsman decision DRN6836586 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mrs Y complains that Barclays Bank Plc is wrong to hold her responsible for a number of cash machine withdrawals made from her account.Unauthorised transaction
I also agree with the adjudicator’s conclusions about the bank’s right to close Mrs Y’s account and the process it used for doing so.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6836586.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.