Bank of Scotland Plc

Financial Ombudsman decision DRN6768393 Not upheld

Not upheldoutcome, as published by the Ombudsman

£657redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

led to additional fees and charges being applied to the accountCharges and fees

Halifax’s failure to take action sooner resulted in about £7,000 extra interest being added to the accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6768393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.