Connells Limited
Financial Ombudsman decision DRN6764230 Not upheld
Not upheldoutcome, as published by the Ombudsman
£99redress stated in the decision
Mon Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
They paid a £99 administration fee.Charges and fees
Mr L and Miss W complain about Connells Limited’s poor customer service when dealing with their remortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6764230.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.