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Connells Limited
Legal entity: Connells Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 03187394, incorporated April 1996
122banking decisions
44.3%uphold rate
68not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 122 | 44.3% |
| Payment protection insurance | 74 | 16.2% |
| Insurance (excluding PPI) | 12 | — |
| Investments and pensions | 8 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Product mis-sold | 36 | 14 | 38.9% |
| Mortgage administration | 36 | 22 | 61.1% |
| Charges and fees | 28 | 14 | 50.0% |
| Service failure | 28 | 17 | 60.7% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.