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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN6706975 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Mortgage administration

In the Ombudsman’s words

Mr and Mrs V have complained that Northern Rock (Asset Management) plc (NRAM) closed their mortgage account, in error.Account closed or refused

I was satisfied that having received a request from Mr and Mrs V for a redemption statement, NRAM was entitled to treat the mortgage as having been repaid, in full, when it received the payment from Mr and Mrs V and to close the account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6706975.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.