Cheltenham & Gloucester plc

Financial Ombudsman decision DRN6619715 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

C&G applied arrears management fees (AMFs) to Mr and Mrs B’s mortgage account, as well as a visit fee of £50.Charges and fees

Mr and Mrs B complain Cheltenham & Gloucester plc (C&G) failed to provide them with a direct debit form – meaning their mortgage account fell into arrearsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6619715.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.