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Cheltenham & Gloucester plc
Legal entity: Cheltenham & Gloucester Plc
FCA register status: No longer authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 02299428
172banking decisions
10.5%uphold rate
154not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Payment protection insurance | 215 | 7.9% |
| Banking, credit and mortgages — shown above | 172 | 10.5% |
| Insurance (excluding PPI) | 4 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Mortgage administration | 106 | 14 | 13.2% |
| Product mis-sold | 29 | 2 | 6.9% |
| Complaint handling | 20 | 4 | 20.0% |
| Treatment in financial difficulty | 20 | 0 | 0.0% |
| Charges and fees | 14 | 2 | 14.3% |
| Service failure | 11 | 2 | 18.2% |
| Interest and rates | 10 | 0 | 0.0% |
| Credit file reporting | 10 | 0 | 0.0% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.