Bank of Scotland Plc

Financial Ombudsman decision DRN6515225 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mrs L complains that Bank of Scotland plc allowed unauthorised debit card transactions to be taken from her account.Unauthorised transaction

Bank of Scotland said that it had initiated chargebacks in relation to the disputed transactionsCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6515225.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.