Mortgage Express
Financial Ombudsman decision DRN6277813 Upheld
Upheldoutcome, as published by the Ombudsman
£2,436redress stated in the decision
Mon Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mortgage Express should refund the money now, not wait for the landlord to refund the money, as it shouldn’t have paid the money in the first place. It also would be unfair and unreasonable for Mortgage Express to seek to charge Mrs M any legal fees for recovering the money from the landlord for the same reason.Charges and fees
Mortgage Express wrongly paid too much money to her landlordMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6277813.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.