Bank of Scotland Plc

Financial Ombudsman decision DRN6028356 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

I consider that the subsequent debits were unauthorised transactionsUnauthorised transaction

Mr L complains, in summary, that Bank of Scotland PLC did not cancel all the direct debits or close his account after he had instructed it to do so.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6028356.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.