National Westminster Bank Plc

Financial Ombudsman decision DRN6025301 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

NatWest wrote to Mr N to let him know it had decided to close his accountsAccount closed or refused

placed a block on the accounts. This meant Mr N couldn’t access the money in his accounts or make any transactions out of the accounts.Funds blocked or frozen

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6025301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.