Barclays Bank Plc
Financial Ombudsman decision DRN6013258 Not upheld
Not upheldoutcome, as published by the Ombudsman
£320redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
I accept that the mortgage contract allows Barclays to apply charges in certain circumstances. However, that is not the end of the matter. I also need to be satisfied that any charges applied to Mr R’s account have been fairly and reasonably applied in the individual circumstances of his case.Charges and fees
Mr R has complained about the way that Barclays Bank Plc administered his mortgage following the death of his partner and after he encountered financial difficulties.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6013258.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.