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Countrywide Principal Services Limited
Financial Ombudsman decision DRN5802334 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£2,081redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mortgage arrangement fee and Buy Smart fee = £328Charges and fees
Countrywide’s poor service to Miss Y is not in disputeMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5802334.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.