Bank of Scotland Plc

Financial Ombudsman decision DRN5516089 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr L has complained about Lloyds Bank PLC’s handling of the closure of his credit card account.Account closed or refused

Accordingly, Mr L incurred fees and charges and a default was recorded against his credit file.Charges and fees

Accordingly, Mr L incurred fees and charges and a default was recorded against his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5516089.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.