Mortgage Express
Financial Ombudsman decision DRN5484569 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting, Mortgage administration
In the Ombudsman’s words
charged her an administration feeCharges and fees
Mortgage Express reported this on her credit fileCredit file reporting
Ms M complains that Mortgage Express did not treat her fairly when she wanted to change the date of her monthly mortgage payment.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5484569.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.