Barclays Bank Plc
Financial Ombudsman decision DRN5468073 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr and Mrs C complain that Barclays Bank PLC (trading as Woolwich) have unfairly charged them an early repayment charge (ERC) on their mortgage.Charges and fees
The bank has paid Mr and Mrs C £150 for not explaining clearly the difference between overpayments and capital reductions and the impact these would have on monthly payments.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5468073.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.