Barclays Bank Plc
Financial Ombudsman decision DRN5438242 Not upheld
Not upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Thu Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
They want compensation for the stress caused to them by these charges and the closure of their accountAccount closed or refused
Mr and Mrs G complain about charges applied by Barclays Bank Plc when they experienced financial difficulties and used the reserve facility on their account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5438242.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.