Bank of Scotland Plc

Financial Ombudsman decision DRN5289091 Upheld

Upheldoutcome, as published by the Ombudsman

£140redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Halifax should refund four arrears charges of £35 eachCharges and fees

Mr J has complained that Bank of Scotland plc (trading as Halifax) required him to pay an excessive amount when he repaid his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5289091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.