Barclays Bank Plc
Financial Ombudsman decision DRN5161325 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,760redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
He’s also concerned that Barclays won’t refund processing fees on transactions that have been subject to reversal.Charges and fees
He complains that Barclays will not reimburse payments charged back to DDD after being challenged by the cardholders.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5161325.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.