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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN5018018 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr W said he never wanted the new account and The Co-op closed the wrong one.Account closed or refused

Mr W complains that The Co-operative Bank plc opened a second account for him that he did not want. This led to an informal overdraft for which he was charged.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5018018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.