Barclays Bank Plc
Financial Ombudsman decision DRN4857720 Upheld
Upheldoutcome, as published by the Ombudsman
£480redress stated in the decision
Sat Sep 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
She said that she knew about a High Court case, currently being appealed, which meant that Barclays should pay these charges back. She said she wanted all of the charges back, plus interest, which added up to over £1,700. MS B said that after she complained to Barclays about this, it didn’t stop charging. But it did close her account.Account closed or refused
Ms B complains about charges that Barclays Bank Plc has applied to her current account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4857720.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.