Barclays Bank Plc
Financial Ombudsman decision DRN4855777 Upheld
Upheldoutcome, as published by the Ombudsman
£1,485redress stated in the decision
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
Mrs D complains that Barclays Bank Plc allowed her husband to access her account and withdraw money.Unauthorised transaction
She wants to be reimbursed for all amounts withdrawn by Mr D and for all charges and fees incurred as a result of his withdrawals taking her account overdrawn.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4855777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.