Bank of Scotland Plc

Financial Ombudsman decision DRN4833944 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Halifax applied a fee for the agent’s visit which it later refunded.Charges and fees

Halifax wrote to Mr and Mrs B about the unpaid balance. It said if they weren’t able to pay the balance it would carry out a review of their circumstances to discuss options.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4833944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.