Clydesdale Bank Plc
Financial Ombudsman decision DRN4812710 Not upheld
Not upheldoutcome, as published by the Ombudsman
£45redress stated in the decision
Fri Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
refunded £27 in bank chargesCharges and fees
Ms A complains that Clydesdale Bank PLC (trading as Yorkshire Bank) took her mortgage payment from her account at the weekend which left her account overdrawn.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4812710.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.