Bank of Scotland Plc

Financial Ombudsman decision DRN4806960 Upheld

Upheldoutcome, as published by the Ombudsman

£1,550redress stated in the decision

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr B has complained about the administration of his mortgage account by Bank of Scotland PlcMortgage administration

Mr B is also unhappy at BM’s handling of his complaints.Complaint handling

Rules cited

Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4806960.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.