Bank of Scotland Plc

Financial Ombudsman decision DRN4708442 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen, Service failure

In the Ombudsman’s words

subsequently transpired there had been fraudulent activity on his accountUnauthorised transaction

his account was blockedFunds blocked or frozen

Mr E experienced considerable difficulty in trying to communicate with the bank to resolve the situationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4708442.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.