Barclays Bank Plc
Financial Ombudsman decision DRN4696543 Upheld
Upheldoutcome, as published by the Ombudsman
£40,000redress stated in the decision
Wed Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss J complains that Barclays Bank Plc has held her liable for a number of transactions that she says were made fraudulently by an acquaintance.Unauthorised transaction
I also consider the £1,000 it’s already paid to Miss J adequate compensation for the time delays that were suffered in Barclays handling of Miss J’s claim that she shouldn’t be held liable for transactions on her account.Complaint handling
Rules cited
FCA BCOBS (Banking Conduct of Business), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4696543.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.