Barclays Bank Plc
Financial Ombudsman decision DRN4564402 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr and Mrs W complain that Barclays Bank Plc didn’t tell them about the fees and charges that were outstanding on their mortgage account.Charges and fees
Barclays apologised for the confusion the advisor caused when they told Mr and Mrs W their mortgage had been underfunded, as this was incorrect.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4564402.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.