PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN4555986 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

PayPal decided to end its relationship with Ms T... PayPal permanently limited her account, which meant she wasn’t able to make automatic direct debit paymentsFunds blocked or frozen

She’s says this caused her account to go into arrears and led to interest and late payment charges being applied.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4555986.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.