Bank of Scotland Plc

Financial Ombudsman decision DRN4534825 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mrs Y also says that Halifax has incorrectly calculated her mortgage account balance and has overcharged her by some £770.Charges and fees

Mrs Y also complains about the balance of her mortgage account. Mrs Y says that she has been unable to reconcile the figures and believes that she has been over-charged by some £770.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4534825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.