National Westminster Bank Plc

Financial Ombudsman decision DRN4428654 Upheld

Upheldoutcome, as published by the Ombudsman

£1,450redress stated in the decision

Thu Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Charges and fees, Complaint handling

In the Ombudsman’s words

blocked and closed their accountsAccount closed or refused

account had been frozen (meaning blocked from use)Funds blocked or frozen

Mr A incurred charges on a different accountCharges and fees

lack of clarity and poor communicationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4428654.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.