Mortgage Express
Financial Ombudsman decision DRN4414501 Upheld
Upheldoutcome, as published by the Ombudsman
£464redress stated in the decision
Fri Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr and Mrs P are unhappy with legal fees added to their mortgage accountCharges and fees
Mr and Mrs P fell into some difficulty maintaining the payments due on their mortgage with Mortgage Express.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4414501.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.