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Countrywide Principal Services Limited

Financial Ombudsman decision DRN4315011 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration, Complaint handling

In the Ombudsman’s words

It’s also fair and reasonable for Countrywide to refund the fees paid as the service has been poor.Charges and fees

Mr and Mrs S complain that Countrywide Principal Services Limited acted unfairly and unreasonably when dealing with their mortgage application.Mortgage administration

pay a further £100 compensation due to complaints handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4315011.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.