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Barclays Bank Plc

Financial Ombudsman decision DRN4295987 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr G said that he did not know about the money coming or going out of his account, but he did say that he had his bankcard with him that day.Unauthorised transaction

Barclays were told by another bank that the funds belonged to someone else. So Barclays blocked Mr G’s account in accordance with their terms and conditions, returned the funds to the other bank, closed Mr G’s accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4295987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.