Halifax Limited

Financial Ombudsman decision DRN4262253 Not upheld

Not upheldoutcome, as published by the Ombudsman

£210redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Halifax has, on a number of occasions, applied more than one charge per month. These charges add to the overall account balance, but do not add to the arrears balance. Nonetheless, overall fairness requires that Halifax should refund these charges which total £210.Charges and fees

Mrs A, represented by Mr B, complains that Halifax maladministered her claims for mortgage interest benefit from the Department of Work and Pensions (DWP), and failed to follow the correct procedures before taking her to court.Mortgage administration

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4262253.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.