Bank of Scotland Plc

Financial Ombudsman decision DRN4206235 Upheld

Upheldoutcome, as published by the Ombudsman

£245,452redress stated in the decision

Thu Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Bank of Scotland had refunded 11 arrears charges of £35 each in 2010 and had now agreed to refund a charge of £35 in November 2011 that had been duplicated.Charges and fees

Mr W complains that following the repossession and sale of his mortgaged property Bank of Scotland plc is asking him to pay money he does not owe.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4206235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.