Bank of Scotland Plc

Financial Ombudsman decision DRN4181017 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,283redress stated in the decision

Mon Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

legal costs added to his mortgage account were unjustifiedCharges and fees

wrongly refuses to treat money owed by him as repayable on an interest-only basis, and has unjustifiably added legal costs to his mortgage accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4181017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.