Clydesdale Bank Plc
Financial Ombudsman decision DRN3982439 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Mr L says that he wanted to close his PA in 2015 and change to a fee free account.Account closed or refused
Mr L complains that Clydesdale Bank Plc didn’t change his Privilege Account (PA) which incurs a monthly fee to a fee free account in 2015.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3982439.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.